Track Your Order

Track Your Order

Stay updated on your order’s journey from our warehouse to your doorstep!

How to Track Your Order

Method 1: Email Tracking Information

Once your order ships, you will receive a shipping confirmation email containing:

  • Your order number
  • Thailand Post tracking number
  • Direct link to track your package
  • Estimated delivery date

Method 2: Track on Thailand Post Website

  1. Visit track.thailandpost.co.th
  2. Enter your tracking number
  3. Click “Track” or “ติดตาม”
  4. View your package’s current status and location

Method 3: Thailand Post Mobile App

Download the official Thailand Post app (available on iOS and Android) to track your package on the go.

Method 4: Your Account Dashboard

If you have a WSG Shop account:

  1. Log in to your account
  2. Go to “My Orders” or “Order History”
  3. Click on your order to view details and tracking information

Understanding Tracking Statuses

Order Received: We’ve received your order and payment

Processing: Your order is being prepared for shipment

Shipped: Your package has been handed to Thailand Post

In Transit: Your package is on its way to you

Out for Delivery: Your package is with the local post office for delivery today

Delivered: Your package has been successfully delivered

Exception: There’s a delivery issue (contact us for assistance)

Delivery Timeframes

  • Bangkok & Metropolitan Area: 2-4 business days after shipment
  • Central Region: 3-5 business days after shipment
  • Other Provinces: 4-7 business days after shipment
  • Remote Areas: 5-10 business days after shipment

Note: These are estimates. Actual delivery may vary due to weather, holidays, or local circumstances.

Need Help?

If you haven’t received tracking information:

  • Check your spam/junk folder
  • Allow 1-2 business days after order placement
  • Contact us at service@wongsanguan.com with your order number

If tracking shows no movement for several days:

  • Thailand Post updates may be delayed
  • Contact us if no update after 3 business days
  • We’ll investigate with Thailand Post on your behalf

If tracking shows delivered but you didn’t receive it:

  • Check with family members or neighbors
  • Look around your property (porch, mailbox, etc.)
  • Contact your local post office immediately
  • Email us at service@wongsanguan.com

Questions?

For tracking assistance, please contact our customer service team.