Privacy Policy

Last Updated: October 25, 2025

WSG Shop (Wongsanguan Shop) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you:

Create an account
Place an order
Subscribe to our newsletter
Contact customer service
Participate in surveys or promotions

This may include:

Name and contact information (email, phone number, address)
Billing and shipping addresses
Payment information (processed securely through payment gateways)
Order history and preferences
Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect:

IP address and device information
Browser type and version
Operating system
Pages visited and time spent
Referring website
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you about your orders
Provide customer service and support
Send transactional emails (order confirmations, shipping updates)
Process payments and prevent fraud
Improve our website and services
Send marketing communications (with your consent)
Comply with legal obligations
Analyze website usage and trends

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

Payment processors
Shipping carriers (Thailand Post)
Email service providers
Website hosting and analytics providers

Legal Requirements

We may disclose your information if required by law or to:

Comply with legal processes
Respond to government requests
Protect our rights and property
Prevent fraud or illegal activities
Protect the safety of our users

4. Cookies and Tracking Technologies

We use cookies to:

Remember your preferences
Keep you logged in
Understand how you use our website
Improve website performance
Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

5. Data Security

We implement security measures to protect your information:

SSL encryption for data transmission
Secure payment processing
Restricted access to personal data
Regular security audits
Secure data storage

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct your information
Deletion: Request deletion of your data
Opt-out: Unsubscribe from marketing emails
Restrict: Limit how we use your data
Object: Object to certain uses of your data

To exercise these rights, contact us at service@wongsanguan.com.

7. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes
Enforce our agreements

8. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children. If we learn we have collected a child’s information, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

10. Marketing Communications

With your consent, we may send you:

Promotional emails
New product announcements
Special offers and discounts
Newsletter updates

You can unsubscribe at any time by clicking the unsubscribe link in emails or contacting us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Email: service@wongsanguan.com

13. Governing Law

This Privacy Policy is governed by the laws of Thailand and complies with the Personal Data Protection Act (PDPA).

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.